At BlissPetal Store, we prioritize customer satisfaction. If you’re not completely happy with your purchase, we offer a hassle-free return policy to make the process smooth and convenient.

Eligibility for Returns

You can request a return if:
✅ The product is damaged, defective, or incorrect upon arrival.
✅ The item is unused, unworn, and in its original packaging.
✅ The return request is made within 7 days of delivery.

Non-Returnable Items

❌ Products that have been used, washed, or altered.
❌ Items without original tags or packaging.
❌ Personal care, hygiene products, and perishable items (if applicable).
❌ Sale or clearance items (unless damaged/defective).

How to Request a Return?

🔹 Step 1: Contact our customer support via Email, WhatsApp.
🔹 Step 2: Provide your order number, reason for return, and product images (if damaged or incorrect).
🔹 Step 3: Our team will review your request and provide a return shipping address if approved.
🔹 Step 4: Ship the product back to us using a reliable courier service.
🔹 Step 5: Once received and inspected, we will process your refund, exchange, or store credit within 7 business days.

Refund & Exchange Process

  • Refunds: Processed via the original payment method (Bank Transfer, Mobile Wallet, or Store Credit).

  • Exchanges: If available, you can exchange for the correct item.

  • Shipping Costs: If the return is due to our mistake (wrong/damaged item), we cover the return shipping. Otherwise, the customer is responsible for return shipping costs.

Need Help?

For any queries regarding returns, feel free to contact our support team:

📧 Email: [email protected]
📞 Phone: 415‑123‑1234