We want you to be completely satisfied with your purchase. If you are not, you may return eligible items within 7 days of delivery under the following conditions:
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Products such as personal care items, perishables, and customized products are non-returnable for hygiene and safety reasons.
- Items that are damaged or defective upon arrival must be reported within 48 hours of delivery.
Return Process
To initiate a return:
- Contact our support team via email at [email protected] or WhatsApp at [your number] with your order details.
- Once approved, you will receive instructions on how to return the item.
- Pack the item securely and return it via courier service (return shipping cost may apply).
Refund & Exchange
- Refunds will be processed within 7-10 business days after the returned item is received and inspected.
- Refunds will be issued via the original payment method or as store credit, depending on your preference.
- Exchanges are subject to stock availability. If the desired item is out of stock, a refund or store credit will be provided.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Personal care and hygiene products (e.g., skincare, haircare, cosmetics).
- Food and perishable items.
- Customized or personalized products.
- Clearance or final sale items.
Order Cancellation
Orders can be canceled within 12 hours of placement. After this period, cancellation requests will not be accepted if the order has been processed.
Contact Us
For any return or refund inquiries, please reach out to us at:
📧 Email: [email protected]
📞 Phone: 415‑123‑1234
